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How do I revoke my Will?

The safest and easiest way to revoke, or cancel, your Will or estate document is to make a new document. This new document will then be declared as your last Will or most current estate planning document. Making a new version automatically makes all previous documents of the same type void.

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How do I store my Will?

Your Will does not need to be lodged or submitted anywhere. Keep a copy in a safe but accessible place and give another copy, or the original, to your executor or solicitor. The common approach is to not keep your original Will at your place of residence, because if the property is destroyed by fire your Will may never be found. You can store your Will at your bank, usually in a safe deposit box or envelope with any mortgage documents. If it’s stored under both your name and the name of your executor, they will have authorised access at the time when they need it.

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How do I correctly sign my Will?

After you have finished filling out your Will Form it must be printed then signed. Signing the Will correctly is vital to ensure it is valid.

The Will-maker (testator) and both witnesses must be present at the same time of signing. They must also use the same pen to sign and date the Will Form, including any additional pages or correction notations (codicils) added to your Will. Use a black or dark blue pen.

Signing each page of the Will is extremely important, to ensure absolute certainty that extra pages have not been inserted, removed or replaced later. You and each of your witnesses MUST be present together to sign the Will Form. The three of you will need to sign the bottom of each page of your Will. The witnesses will need to write in their full name and address, this usually is done on the last page of the Will. Don’t forget, the three of you must use the same pen, so take turns signing and filling in the details.

Aside from not having a witness sign the document, the Will-maker can sometimes pass away without themselves having finalised and signed it. If it’s not signed, it’s simply not valid. So ensure you don’t forget this vital step.

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Who should I choose as my executor?

Your chosen executor should be someone you can trust to make decisions about your estate. People generally nominate their spouse, sibling, an adult child, or some other close family member or friend. Others may choose a solicitor, however, it is not necessary to hold any professional qualifications to be an executor.

Other considerations include a person’s organisation skills, ability to manage details, their knowledge of all beneficiaries’ whereabouts and their travel time to the beneficiaries. If the person you choose moves to another country, it may be easier to write a new Will that nominates a different person to perform the task.

Your executor cannot be a witness to the signing of the Will, however they can be a beneficiary, providing they are 18 years of age or older. They must also be willing to take on the task.

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When should I update my Will?

Wills and estate plans shouldn’t be a ‘set and forget’ approach, but reviewed every few years or whenever there is a significant change to your personal or financial circumstances. For example, it’s wise to make a new Will, as soon as possible, if:

  • there is a change in your relationship: if you marry, divorce, separate, have children, or enter into or end a de facto relationship;
  • you buy or sell a major asset like a house or car. Any items that you’ve listed as specific bequests will need to be updated if they are no longer in your possession;
  • you, or anyone else named in your Will changes their name;
  • your executor has died since you wrote your Will, or if they are unable to execute your Will for some reason.
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Why should I make a Will?

A Will is probably the most important document you’ll ever make in your life. Getting your affairs in order while you are still enjoying sound mental health allows you to make these important legal decisions now, before it’s too late.

Making a Will allows you to:

  • ensure your assets will provide for your children and other dependants after you die;
  • nominate the executor, or executors, of your estate, who will distribute the assets to the beneficiaries as per your written instructions;
  • safeguard your family from the possible stress of an unknown executor taking ownership of your estate;
  • make your exact wishes known about who will benefit from your estate after you die;
  • gift specific family heirlooms or sentimental items to those who you think will most treasure them;
  • replace any previous Wills that may be outdated if your relationships or other circumstances have changed.
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How long does probate take?

Obtaining a grant of probate (or letters of administration) is not the whole estate administration process. Before obtaining a grant of probate (or letters of administration) the death certificate must be obtained and information must be collected from any asset holders. An application for the grant can then be made and, when the grant is made by the Court, asset collection and distribution can be completed.

The estate administration can take between 6 – 12 months, this is generally impacted by the type of assets that need to be dealt with. For example, if property needs to be sold this can be a longer process to complete.

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Who pays for the funeral expenses?

Funeral expenses are considered an estate expense, this means that the deceased’s bank accounts can be used to pay for the funeral expenses. However, if any other person pays for the funeral expenses, they are entitled to be reimbursed for these expenses from the estate.

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What if there is no will?

If there is no Will, it is most common that the next of kin of the deceased will apply to the Court for Letters of Administration. The distribution of the estate would then occur in accordance with particular rules of intestacy. The rules of intestacy are a set of rules that determine exactly who will receive a benefit from the estate and in what proportions.

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What if there is no will?

If there is no Will, it is most common that the next of kin of the deceased will apply to the Court for Letters of Administration. The distribution of the estate would then occur in accordance with particular rules of intestacy. The rules of intestacy are a set of rules that determine exactly who will receive a benefit from the estate and in what proportions.

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Do I need probate, or letters of administration?

A grant of probate is granted when the deceased held a Will and this Will is submitted to the Court. Letters of Administration are granted when someone passes away without a Will and someone close to the deceased (generally next of kin) applies to become the Administrator of the estate.

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How can I get in contact with Bare?

For Immediate Service, please call our 24/7 line – 1800 071 176 For Prepaid Enquiries – 1800 202 901  For Corporate Enquiries, Billing and Complaints – (03) 8820 5678 If you’d like to email, you can reach us on [email protected]

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How can I be certain I will get the correct ashes back?

We take this responsibility very seriously, and the process to ensure this happens is closely regulated. Before cremation, an ID number is assigned and stamped on a metal disk – this then accompanies your loved one throughout the cremation process, so we always know who is who.

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Can I choose to not have the ashes returned?

You may request to not have the ashes returned after the cremation. If that is your wish, we will require a signature as confirmation. We can then scatter or dispose of the ashes on your behalf.

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How are the ashes returned?

This will vary with each state, but in the majority of metropolitan areas we will hand deliver the ashes back to your family. We can also mail the ashes or you can collect from our local service provider. Please note we require a signature for all return of ashes to ensure they are successfully delivered. You’re also welcome to personally collect the ashes from the Crematorium if you prefer.

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Who do I have to notify that someone has passed away?

There are a number of institutions and people you should contact to ensure a person’s estate is effectively closed. Our team is here to help you with that, and we’ve also built a comprehensive checklist to help you navigate through the estate administration process.

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When and how do I receive a death certificate?

From the time of cremation, we typically advise a wait time of 3 weeks. At times it can take longer if there is a delay in processing by the state authority. If there is a long delay, we will actively follow up on your behalf.

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Why do I need a death certificate?

Each state in Australia has its own guidelines which tell you how to go about registering a death. Typically you’ll need a death certificate to cancel bills, bank accounts, utilities and administer other parts of the estate.

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Are you able to collect anytime?

Yes we collect anytime day or night. Sometimes we will be dictated by the location of collection, for example certain hospitals will have dedicated collection times that we must adhere to. Needless to say, we will always collect as soon as possible – and there are never any out of hours hidden fees.

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Can I call someone or have someone call me to talk through the process?

Absolutely. In fact, we encourage it. You can call our 24 hour line – 1800 071 176 anytime. We have arrangers on hand to walk you through the process and answer any questions you have. Even if Bare is not right for you, feel free to give us a call, we’d be more than happy to recommend a great funeral director who can help you with a more traditional service.

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What paperwork do you need to perform the service?

The paperwork requirements vary by state. We will provide the family or next of kin with all documentation that needs to be filled. We also give you the ability to complete these documents online, so you don’t need to find a printer. The documents are used for authorisation to cremate, transferring a person into our care from an institution (such as a hospital), and personal details for the registration of the passing.

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How long does the process take from collection to return of ashes?

We generally advise families that the timing from collection to return of ashes is 10 days. However, it can vary depending on how quickly documentation is returned from the family, along with appropriate clearances from institutions (hospitals, coroners etc.). Delivery or return of ashes can also impact the timing depending on the method of return that is selected.

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Where is the deceased cremated?

The cremation takes place at a crematorium in the same state the passing has occurred unless otherwise requested.

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Where is the deceased taken?

Once we collect the deceased, we take them into our care. This is typically the mortuary of our service provider. They are kept with full dignity and prepared for the cremation.

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How long does it take for collection to happen?

The timing of collection depends on where the passing occurs. If your loved one has passed away at home, we will aim to be there within 2 hours. If they passed away at an aged care facility or hospital, we will collect as soon as possible, pending the hospital or age care home availability. If your loved one is taken to the Coroner, we will collect after the Coroner enquiry has been completed, which can take more than a week.

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What do I do after my loved one has passed?

The first thing to do is contact our Customer Care team on 1800 071 176. On speaking with your dedicated support person, they will take some brief details and talk you through the process, along with answering any questions you have. Their role is to make sure everything is arranged, so you don’t have to worry. From there we will start to arrange collection and transportation of your loved one by our service partners, along with commencing the required paperwork.

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What if you go out of business?

The investment value of your prepaid contract is invested in a regulated bond with Lifeplan Australia Friendly Society. As a member of the Fund the investment value is held in your name and we can only access the funds on your passing as part of the pre-paid contract. In the very unlikely event that we are not in business when you pass away the investment value at that time would either be paid to your Estate or paid to another Funeral Director at the direction of your Executor to contribute to your funeral expenses.

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What if I die away from home?

If you are travelling within Australia when death occurs, your family will need to contact us immediately, so that we can make the necessary arrangements to assist with your safe transfer. Some additional costs for transport may be required.

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What if I change my mind?

You have a 30 day cooling off period to consider your contract and change your mind if you wish. You may cancel your contract within the 30 day period by notifying Bare Cremation in writing. Your contract is cancelled and you will receive a full refund. It is important that you are aware that your Bond cannot be withdrawn prior to death, except during the cooling-off period.

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Can I receive a hard copy of my funeral contract and disclosure document?

Yes. On completion of your prepaid arrangement, we’ll mail you a hard copy of your arrangement, as well as some instructions you might wish to leave with your family or lawyer. Your documents are also securely stored online and can be shared with family, executors, lawyers and accountants anytime. Your account details and documents can be found at https://bare.com.au/my-account/

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What legal documents will I receive?

As part of a prepaid funeral arrangement, you will receive a funeral contract, which lists all the prearranged services agreed upon. You will also receive a copy of your Lifeplan Australia Friendly Society Disclosure Document outlining how your money is kept safe.

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I have my contract – how do I let my next of kin know?

It’s important to ensure that your next of kin or executor knows your wishes. That will make the process seamless at the time of your passing. If you are in an aged care facility or hospital, we encourage you to let them know that you have a prepaid contract with Bare and provide our phone number 1800 071 176. They will then be able to contact us immediately when the time comes.

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Can I have an itemised breakdown of the services you offer?

Yes. Your funeral contract has each specific line item, with each of its costs. You can request this anytime, or create your own via Get Started

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Are there any hidden fees in your price?

Our prices are fully inclusive, with no hidden fees. A major reason Bare Cremation was started was to offer an affordable and completely transparent funeral service. We are completely open about our pricing, which differentiates us from the traditional funeral industry.

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Why is the amount put in trust with Lifeplan Australia Friendly Society lower than the price I paid?

When you purchase a prepaid funeral, we are must legally remit GST immediately. That means we take out the GST component of the amount paid and send it to the Australian Tax Office. We also take our setup fee to pay for the administration and setup of your regulated bond with Lifeplan Australia Friendly Society. All of these costs are clearly outlined on your prepaid funeral contract. If you have any questions at all, please don’t hesitate to call or email us anytime. We pride ourselves on complete transparency.

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Why do states or regions vary in price?

We aim to be the cheapest provider in every region we operate. The bulk of our costs are from the cremation fee and the transportation. In some states (such as Western Australia) the cremation fee is significantly higher than others. Our prices reflect the local input prices of our services. We’re constantly working to get our prices as low as possible in all locations.

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Do I pay any extra fees when the time comes?

No. Once the plan is paid in full, there’s nothing more to pay, whether you need us in 5 or 50 years’ time. The only situation where extra fees may be payable is if you pass away in a different region where there are higher transport and operating costs, or overseas.

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Should I pay now or wait to pay later?

The decision to purchase your prepaid funeral now or later completely depends on your current financial circumstances. The major benefit of prepaying with Bare is that you lock in today’s price – which is typically the lowest in the market. Paying now avoids any increase in prices, which can be substantial over many years. It also allows for peace of mind that you won’t pass the stress and burden onto your family when the time comes. Paying later allows you to save money in the meantime, however you do run the risk that prices will increase.

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How are you so affordable?

We have a different business model to traditional funeral homes. By offering one simple package that can be arranged online or over the phone, we don’t have the same high overheads. We don’t require expensive physical locations to provide a high-quality service. We have used technology to automate many manual processes, which allows us to pass on those savings to our customers.

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I have funeral insurance – can I use that? Should I keep paying it? What are my options?

If you’re currently paying funeral insurance, you have three options. The first is to cancel your funeral insurance payments, and convert to a prepaid funeral plan. This means you forfeit your potential payout, but this is likely the cheapest option if you’re planning on not requiring our service for three years or more. The second option is to continue paying your funeral insurance premiums, and also take out a prepaid plan. As funeral insurance simply pays out a lump sum of cash, this could be used by your family for anything (as a gift for a car, holiday, education etc) if you’ve also prepaid your funeral. The final option is to keep paying funeral insurance, and simply use that payout to arrange a Bare cremation when the time comes. This is what we recommend if you’re expecting to require our service in the next three years.

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Who do I contact if I have further questions?

Our care team is available 24 hours a day, 7 days a week on 1800 071 176 or via email – [email protected]

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I have seen and read how some funeral homes use shady tactics and don’t treat the deceased with care – how do I know you’re not the same?

We’ve seen those reports too – it’s exactly why we started Bare. As our customer reviews show, we’ve committed our lives and our company to providing the highest level of care in the industry. Our team have come from all walks of life, drawn to the purpose of doing right by families going through an incredibly difficult period. It’s also important to note that we use the exact same crematoriums, mortuaries and transfer vehicles as “premium” funeral homes – we’re affordable simply because we don’t charge you for the things that you don’t need.

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How do I know you’re reputable?

Bare and our partners are registered or licensed as per each state’s local guidelines and regulations for Funeral Directors. We pride ourselves on providing exceptional customer service and have many 5 star customer reviews.

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What areas do you cover?

Bare operates across Victoria, New South Wales, Queensland, Tasmania, South Australia, ACT and WA. Click here to view all our service areas.

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How can you be so inexpensive?

We have a different business model to traditional funeral homes. By offering one simple package that can be arranged online or over the phone, we don’t have the same high overheads. We don’t require expensive physical locations to provide a high-quality service, and we don’t hire any salespeople. It’s really important to note that we use the same crematoriums, the same mortuaries, the same transfer vehicles as all other funeral directors – we simply don’t charge you for the things that you don’t need, allowing us to provide an affordable price.

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Is a memorial service included?

It can be! That’s completely up to you. In our Cremation Only service, many of our families will hold a personalised memorial in the days or weeks after the cremation and arrange by themselves. For those that would like an Arranger to help them with coordinating a memorial service, they can simply call us on 1800 071 176 anytime to discuss. Whether it’s a family barbeque, going out for a meal, a hike in the bush or something more extravagant – we want people to be remembered in a way that’s fitting for them.

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What's the difference between a Bare cremation and a traditional cremation?

A Bare cremation is an increasingly popular alternative to a traditional funeral. A traditional cremation usually involves a ceremony, a viewing and a funeral director. A Bare cremation doesn’t require a funeral director, happens without a viewing, and allows families to create a personal memorial service after the cremation occurs. It is the fastest growing funeral trend in Australia, because of the cost advantages, but more importantly the flexibility it affords families to hold a highly personalised farewell.

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