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- General Questions
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A Bare cremation is an increasingly popular alternative to a traditional funeral. A traditional cremation usually involves a ceremony, a viewing and a funeral director. A Bare cremation doesn’t require a funeral director, happens without a viewing, and allows families to create a personal memorial service after the cremation occurs. It is the fastest growing funeral trend in Australia, because of the cost advantages, but more importantly the flexibility it affords families to hold a highly personalised farewell.
It can be! That’s completely up to you. In our Cremation Only service, many of our families will hold a personalised memorial in the days or weeks after the cremation and arrange by themselves. For those that would like an Arranger to help them with coordinating a memorial service, they can simply call us on 1800 071 176 anytime to discuss.
Whether it’s a family barbeque, going out for a meal, a hike in the bush or something more extravagant – we want people to be remembered in a way that’s fitting for them.
We have a different business model to traditional funeral homes. By offering one simple package that can be arranged online or over the phone, we don’t have the same high overheads. We don’t require expensive physical locations to provide a high-quality service, and we don’t hire any salespeople. It’s really important to note that we use the same crematoriums, the same mortuaries, the same transfer vehicles as all other funeral directors – we simply don’t charge you for the things that you don’t need, allowing us to provide an affordable price.
Bare operates across Victoria, New South Wales, Queensland, Tasmania, South Australia, ACT and WA. Click here to view all our service areas.
Bare and our partners are registered or licensed as per each state’s local guidelines and regulations for Funeral Directors. We pride ourselves on providing exceptional customer service and have many 5 star customer reviews.
We’ve seen those reports too – it’s exactly why we started Bare. As our customer reviews show, we’ve committed our lives and our company to providing the highest level of care in the industry. Our team have come from all walks of life, drawn to the purpose of doing right by families going through an incredibly difficult period. It’s also important to note that we use the exact same crematoriums, mortuaries and transfer vehicles as “premium” funeral homes – we’re affordable simply because we don’t charge you for the things that you don’t need.
If you’re currently paying funeral insurance, you have three options. The first is to cancel your funeral insurance payments, and convert to a prepaid funeral plan. This means you forfeit your potential payout, but this is likely the cheapest option if you’re planning on not requiring our service for three years or more. The second option is to continue paying your funeral insurance premiums, and also take out a prepaid plan. As funeral insurance simply pays out a lump sum of cash, this could be used by your family for anything (as a gift for a car, holiday, education etc) if you’ve also prepaid your funeral. The final option is to keep paying funeral insurance, and simply use that payout to arrange a Bare cremation when the time comes. This is what we recommend if you’re expecting to require our service in the next three years.
If you happen to pass away prior to your installment plan being finished, we will absolutely still commence the service and undertake collection and the paperwork process. We will coordinate with your next of kin or family members to pay the balance due -. at the price you locked in at the time you started the instalment payments.
We currently offer monthly or fortnightly payment options. We also offer the option to pay through Centrepay (a free bill paying service to arrange regular deductions from your Centrelink payment.) This can be set up to align with your pension day. Please give us a call on 1800 202 901 to set this up.
We have a different business model to traditional funeral homes. By offering one simple package that can be arranged online or over the phone, we don’t have the same high overheads. We don’t require expensive physical locations to provide a high-quality service. We have used technology to automate many manual processes, which allows us to pass on those savings to our customers.
The decision to purchase your prepaid funeral now or later completely depends on your current financial circumstances. The major benefit of prepaying with Bare is that you lock in today’s price – which is typically the lowest in the market. Paying now avoids any increase in prices, which can be substantial over many years. It also allows for peace of mind that you won’t pass the stress and burden onto your family when the time comes. Paying later allows you to save money in the meantime, however you do run the risk that prices will increase.
No. Once the plan is paid in full, there’s nothing more to pay, whether you need us in 5 or 50 years’ time. The only situation where extra fees may be payable is if you pass away in a different region where there are higher transport and operating costs, or overseas.
We aim to be the cheapest provider in every region we operate. The bulk of our costs are from the cremation fee and the transportation. In some states (such as Western Australia) the cremation fee is significantly higher than others. Our prices reflect the local input prices of our services. We’re constantly working to get our prices as low as possible in all locations.
When you purchase a prepaid funeral, we are must legally remit GST immediately. That means we take out the GST component of the amount paid and send it to the Australian Tax Office. We also take our setup fee to pay for the administration and setup of your Prepaid Bond in a regulated fund with the Australian Friendly Society. All of these costs are clearly outlined on your prepaid funeral contract. If you have any questions at all, please don’t hesitate to call or email us anytime. We pride ourselves on complete transparency.
Our prices are fully inclusive, with no hidden fees. A major reason Bare Cremation was started was to offer an affordable and completely transparent funeral service. We are completely open about our pricing, which differentiates us from the traditional funeral industry.
Yes. Your funeral contract has each specific line item, with each of its costs. You can request this anytime, or create your own via Get Started
It’s important to ensure that your next of kin or executor knows your wishes. That will make the process seamless at the time of your passing. If you are in an aged care facility or hospital, we encourage you to let them know that you have a prepaid contract with Bare and provide our phone number 1800 071 176. They will then be able to contact us immediately when the time comes.
As part of a prepaid funeral arrangement, you will receive a funeral contract, which lists all the prearranged services agreed upon. You will also receive a copy of your Australian Friendly Society Disclosure Document outlining how your money is kept safe.
Yes. On completion of your prepaid arrangement, we’ll mail you a hard copy of your arrangement, as well as some instructions you might wish to leave with your family or lawyer. Your documents are also securely stored online and can be shared with family, executors, lawyers and accountants anytime. Your account details and documents can be found at https://bare.com.au/my-account/
You have a 30 day cooling off period to consider your contract and change your mind if you wish. You may cancel your contract within the 30 day period by notifying Bare Cremation in writing. Your contract is cancelled and you will receive a full refund. It is important that you are aware that your Bond cannot be withdrawn prior to death, except during the cooling-off period.
If you are travelling within Australia when death occurs, your family will need to contact us immediately, so that we can make the necessary arrangements to assist with your safe transfer. Some additional costs for transport may be required.
The investment value of your prepaid contract is invested in a regulated Fund with the Australian Friendly Society. As a member of the Fund the investment value is held in your name and we can only access the funds on your passing as part of the pre-paid contract. In the very unlikely event that we are not in business when you pass away the investment value at that time would either be paid to your Estate or paid to another Funeral Director at the direction of your Executor to contribute to your
The first thing to do is contact our Customer Care team on 1800 071 176. On speaking with your dedicated support person, they will take some brief details and talk you through the process, along with answering any questions you have. Their role is to make sure everything is arranged, so you don’t have to worry. From there we will start to arrange collection and transportation of your loved one by our service partners, along with commencing the required paperwork.
The timing of collection depends on where the passing occurs. If your loved one has passed away at home, we will aim to be there within 2 hours. If they passed away at an aged care facility or hospital, we will collect as soon as possible, pending the hospital or age care home availability. If your loved one is taken to the Coroner, we will collect after the Coroner enquiry has been completed, which can take more than a week.
Once we collect the deceased, we take them into our care. This is typically the mortuary of our service provider. They are kept with full dignity and prepared for the cremation.
The cremation takes place at a crematorium in the same state the passing has occurred unless otherwise requested.
We generally advise families that the timing from collection to return of ashes is 10 days. However, it can vary depending on how quickly documentation is returned from the family, along with appropriate clearances from institutions (hospitals, coroners etc.). Delivery or return of ashes can also impact the timing depending on the method of return that is selected.
The paperwork requirements vary by state. We will provide the family or next of kin with all documentation that needs to be filled. We also give you the ability to complete these documents online, so you don’t need to find a printer. The documents are used for authorisation to cremate, transferring a person into our care from an institution (such as a hospital), and personal details for the registration of the passing.
Absolutely. In fact, we encourage it. You can call our 24 hour line – 1800 071 176 anytime. We have arrangers on hand to walk you through the process and answer any questions you have. Even if Bare is not right for you, feel free to give us a call, we’d be more than happy to recommend a great funeral director who can help you with a more traditional service.
Yes we collect anytime day or night. Sometimes we will be dictated by the location of collection, for example certain hospitals will have dedicated collection times that we must adhere to. Needless to say, we will always collect as soon as possible – and there are never any out of hours hidden fees.
Each state in Australia has its own guidelines which tell you how to go about registering a death. Typically you’ll need a death certificate to cancel bills, bank accounts, utilities and administer other parts of the estate.
From the time of cremation, we typically advise a wait time of 10-15 business days. At times it can take longer if there is a delay in processing by the state authority. If there is a long delay, we will actively follow up on your behalf.
There are a number of institutions and people you should contact to ensure a person’s estate is effectively closed. Our team is here to help you with that, and we’ve also built a comprehensive checklist to help you navigate through the estate administration process.
In the majority of metropolitan areas we will hand deliver the ashes back to your family. We can also mail the ashes or you can collect from our local service provider. Please note we require a signature for all return of ashes to ensure they are successfully delivered. You’re also welcome to personally collect the ashes from the Crematorium if you prefer.
You may request to not have the ashes returned after the cremation. If that is your wish, we will require a signature as confirmation. We can then scatter or dispose of the ashes on your behalf.
We take this responsibility very seriously, and the process to ensure this happens is closely regulated. Before cremation, an ID number is assigned and stamped on a metal disk – this then accompanies your loved one throughout the cremation process, so we always know who is who.
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A funeral doesn’t have to look a certain way.
At Bare, we take care of the hard part so you can focus on celebrating the life of your loved one the way they would want.