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Bare is one of the largest independent funeral directors in Australia, having supported over 40,000 families to date. Bare and our partners are registered or licensed as per each state’s local guidelines and regulations for Funeral Directors. We're ISO certified, have more than 3,000 5 Star Reviews, and have featured in a number of media stories for the difference we're making in the industry.

Our care team is available 24 hours a day, 7 days a week on 1800 071 176 or via email – [email protected]. 

The first thing to do is contact our Customer Care team on 1800 071 176 (we're available 24/7). On speaking with your dedicated concierge, they will take some brief details and talk you through the process, along with answering any questions you might have. Their role is to make your life just a little bit easier, and so they will do everything they can to make the funeral arrangement process as simple as possible.  Once we have those initial details, we'll transfer your loved one into our care and begin the process of arranging a cremation.  We'll guide you through the paperwork that must be completed, and keep you constantly informed of what's happening with your loved one.  Once the cremation is complete, we'll return the ashes to you and arrange for the Death Certificate to be mailed to you. 

The timeframe to bring your loved one into care depends on their location. When a person passes at home, an aged care facility or a private hospital, we do our best to attend as quickly as possible once a healthcare professional has attended and confirmed their passing by completing in writing. Generally, we’re able to attend within 2-3 hours of your healthcare professional confirming the death. If your loved one passes away in a hospital which provides a morgue, or if they are taken into the care of the Coroner, we’ll need the Next Of Kin to complete an authority for their release. It’s quite normal for this process to take a day or so. We make the arrangements to bring them into care from a hospital or the Coroner on your behalf, and with your permission.

The paperwork requirements vary by state. We will provide you with all documentation that needs to be filled and, where helpful, guide you through it's completion. We also give you the ability to complete these documents online, so you don’t need to find a printer, and can start, stop and resume at your own pace. The documents are used for authorisation to cremate, transferring a person into our care from an institution (such as a hospital), and personal details for the registration of the passing.   

We generally advise families that the timing from collection of your loved one to return of ashes is 3 weeks. However, it can vary depending on many factors and it is best to obtain guidance from your arranger. Please let us know if your circumstances require the urgent return of your loved one’s ashes and your arranger will do their best to accommodate your needs.

Once we collect your loved one, we take them into our care.  This is typically the mortuary of our service provider, where they will be cared for while we arrange for the cremation to take place.  Throughout their time with us, rest assured that your loved one will be treated as if they were our own. 

We aim to be one of the cheapest providers in every region we operate. The bulk of our costs are from the cremation fee and the transportation. In some states (such as Western Australia) the cremation fee is significantly higher than others. Our prices reflect the local input prices of our services. We’re constantly working to get our prices as low as possible in all locations.