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Bare is one of the largest independent funeral directors in Australia, performing more than 7,000 funerals annually.  Bare, and our partners, are registered or licensed as per each state’s local guidelines and regulations for Funeral Directors. We're ISO certified, have more than 2,400 5 Star Reviews, and have featured in a number of media stories for the difference we're making in the industry. 

Our care team is available 24 hours a day, 7 days a week on 1800 071 176 or via email – [email protected]. 

The first thing to do is contact our Customer Care team on 1800 071 176 (we're available 24/7). On speaking with your dedicated concierge, they will take some brief details and talk you through the process, along with answering any questions you might have. Their role is to make your life just a little bit easier, and so they will do everything they can to make the funeral arrangement process as simple as possible.  Once we have those initial details, we'll transfer your loved one into our care and begin the process of arranging a cremation.  We'll guide you through the paperwork that must be completed, and keep you constantly informed of what's happening with your loved one.  Once the cremation is complete, we'll return the ashes to you and arrange for the Death Certificate to be mailed to you. 

The timing of collection depends on where the passing occurs. If your loved one has passed away at home, we will aim to be there within 2 hours. If they passed away at an aged care facility or hospital, we will collect as soon as possible, pending the hospital or age care home availability. If your loved one is taken to the Coroner, we will collect after the Coroner enquiry has been completed, which can take more than a week.   

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The paperwork requirements vary by state. We will provide you with all documentation that needs to be filled and, where helpful, guide you through it's completion. We also give you the ability to complete these documents online, so you don’t need to find a printer, and can start, stop and resume at your own pace. The documents are used for authorisation to cremate, transferring a person into our care from an institution (such as a hospital), and personal details for the registration of the passing.   

We generally advise families that the timing from collection of your loved one to return of ashes is 3 weeks. However, it can vary depending on many factors and it is best to obtain guidance from your arranger.

Once we collect your loved one, we take them into our care.  This is typically the mortuary of our service provider, where they will be cared for while we arrange for the cremation to take place.  Throughout their time with us, rest assured that your loved one will be treated as if they were our own. 

We aim to be one of the cheapest providers in every region we operate. The bulk of our costs are from the cremation fee and the transportation. In some states (such as Western Australia) the cremation fee is significantly higher than others. Our prices reflect the local input prices of our services. We’re constantly working to get our prices as low as possible in all locations.