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Frequently asked questions.

How do I know you’re reputable?

Bare is one of the largest independent funeral directors in Australia, performing more than 7,000 funerals annually.  Bare and our partners are registered or licensed as per each state’s local guidelines and regulations for Funeral Directors. We're ISO certified, have more than 2,000 5 Star Reviews, and have featured in a number of media stories for the difference we're making in the industry. 

What if I die away from home?

If you are travelling within Australia when death occurs, your family will need to contact us immediately, so that we can make the necessary arrangements to assist with your safe transfer. Some additional costs for transport may be required. 

What if I change my mind?

You have a 30 day cooling off period to consider your contract and change your mind if you wish. You may cancel your contract within the 30 day period by notifying Bare Cremation in writing. Your contract is cancelled and you will receive a full refund. It is important that you are aware that your Bond cannot be withdrawn prior to death, except during the cooling-off period. 

If I pay for a Prepaid Cremation, what happens when I pass?

When the time comes to put your Bare Prepaid Plan to use, our team will be on hand 24/7 to guide you through all the steps to bring you or your loved one safely into our care. Firstly, give us a call on 1800 071 176 to notify Bare that your loved one has passed away. We’ll step into action to make sure you, your loved one and your family receive urgent care.

We’ll be able to locate a record of your Prepaid Plan with Bare, but we’ll ask your Next of Kin to complete some additional forms upon a death to help formalise a passing. These forms have an important function in ensuring a cremation is carried out safely, smoothly and legally. We’ll guide your Next Of Kin through any questions they have. The completed forms will:

  • Authorise Bare to liaise with your healthcare facility (if applicable) to bring the deceased into care
  • Allow the cremation to proceed with the permission of your Next Of Kin - this is a safeguard to ensure there is no reason to investigate the cause of death prior to the final act of cremation, and ensures that the cremation is carried out with the permission of an authorised person.
  • Allow Bare to gather the necessary details to register the passing with the Registry of Births, Deaths and Marriages so that a legal Death Certificate may be issued. We’ll take care of registering this on behalf of the Next of Kin, but it’s important these details are current and up to date at the time of death.
Can I receive a hard copy of my prepaid contract and disclosure document?

Yes. On completion of your prepaid arrangement, we’ll mail you a hard copy of your arrangement, as well as some instructions you might wish to leave with your family or lawyer. Your documents are also securely stored online and can be shared with family, executors, lawyers and accountants anytime. Your account details and documents can be found at

Is the advertised price of a Bare Cremation the final price?

Yes - the advertised price of a cremation with Bare is the final price.  We're aware that the funeral industry has a reputation for hidden fees and charges. With a Bare Cremation, the price you see is the price you pay.  We don't charge extra for weekend or overnight transfers, oversized coffins, pacemaker removal - or anything else.  To get a price for your location, simply hit the "Instant Quote" button and know that the price you'll see is the price you'll pay. 

What if you go out of business?

The investment value of your prepaid contract is invested in a regulated Fund with the Lifeplan Australia Friendly Society. As a member of the Fund the investment value is held in your name and we can only access the funds on your passing as part of the pre-paid contract. In the very unlikely event that we are not in business when you pass away the investment value at that time would either be paid to your Estate or paid to another Funeral Director at the direction of your Executor to contribute to your funeral expenses.

Are you able to collect anytime?

Yes we collect anytime day or night. Sometimes we will be dictated by the location of collection, for example certain hospitals will have dedicated collection times that we must adhere to. Needless to say, we will always collect as soon as possible – and there are never any out of hours hidden fees.  

Learn more in our Resource Centre.

If you’ve got a question, we have the answer. If you’re feeling overwhelmed with unfamiliar feelings, we’re here to help you through it. Our Resource Centre shows plenty of ways forward.